Effective Date: 07/12/2023
Welcome to Electroshop! We understand that sometimes a product may not meet your
expectations or requirements. This Refund and Returns Policy outlines our guidelines for
returns, exchanges, refunds, and related procedures.

1. Returns and Exchanges
   ● Eligibility: To be eligible for a return or exchange, the product must be unused, in
   the same condition as received, and in its original packaging. Certain items, such as
   software or downloadable products, may not be eligible for return.
   ● Time Frame: You have 15 days from the date of receipt to initiate a return or
   exchange.
2. How to Initiate a Return or Exchange
   ● Contact Us: To initiate a return or exchange, please contact our customer support
   team at support@electrostoreshop.com. Provide your order number, a description of
   the item(s) you wish to return or exchange, and the reason for the return.
   ● Approval: Our customer support team will review your request and provide
   instructions on the next steps. Please wait for approval before returning any items.
3. Refunds
   ● Eligibility:Refunds are issued for eligible returns within the specified time frame.
   ● Refund Process: Once your return is received and inspected, we will send you an
   email to notify you that we have received your returned item. We will also notify you
   of the approval or rejection of your refund.
   ● Original Payment Method: Approved refunds will be processed to the original
   method of payment within [insert number] business days.
4. Return Shipping
   ● Shipping Costs: Customers are responsible for return shipping costs, unless the
   return is due to a product defect or an error on our part.
   ● Shipping Address: Please contact us for the correct return shipping address before
   sending any items back.
5. Damaged or Defective Items
   ● Inspection:If you receive a damaged or defective item, please contact us
   immediately at support@electrostoreshop.com with photos of the damaged or
   defective product.
   ● Replacement or Refund:We will provide instructions for the return and offer a
   replacement or refund for damaged or defective items.
6. Contact Information
   For any questions or concerns regarding our Refund and Returns Policy, please contact us
   at support@electrostoreshop.com.
   Electroshop reserves the right to update or modify this Refund and Returns Policy at any
   time. Please review this page periodically for any changes.
   Thank you for choosing Electroshop! We appreciate your trust in our products and services.