Return & Replacement Policy

Electro Store
Techbot Innovations Pvt. Ltd.

At Electro Store (Techbot Innovations Pvt. Ltd.), we follow a 3-Day Return & Replacement Policy to ensure that any issue with your order is addressed promptly and fairly.

Please read this policy carefully before raising a return, replacement, or refund request.

1. 3-Day Return & Replacement Policy

Our Return & Replacement Policy is applicable for 3 days from the date of delivery of your order.

Any issue regarding a damaged, defective, non-working, or incorrect product must be reported to us within 3 days of delivery.

Requests raised after this period may not be considered under this Return & Replacement Policy.

2. Mandatory Unboxing Video

For damaged, defective, non-working, or incorrect product claims, customers are required to record an original, continuous, uncut, and unedited unboxing video.

The unboxing video must:

• Be recorded before opening the package.
• Clearly show the complete outer packaging.
• Clearly show the shipping label and order details.
• Show the package being opened continuously.
• Clearly show the product and its condition after opening.
• Be original, continuous, uncut, and unedited.
• Not have any portion removed, cropped, or otherwise manipulated in a manner that prevents verification of the package-opening process.

The unboxing video is required because it helps us determine whether the product was damaged during transit or had an issue before or after delivery.

3. In Case of a Damaged Product

If the product is found to be physically damaged at the time of unboxing and the damage is clearly visible in the original unboxing video:

1. Record the complete unboxing video as described above.
2. Send the video to support@electrostoreshop.com.
3. Include your Order ID, invoice/order details, and relevant product information.
4. Our team will review the submitted information.
5. If the claim is approved, a replacement product will be arranged and shipped to you.

Please do not dispose of, modify, dismantle, or alter the original packaging or product until the claim has been reviewed and resolved.

4. In Case of a Non-Working / Defective Product

If a product appears to be non-working or defective, the issue must first be reported to us within the 3-day policy period, along with the required unboxing video and order details.

After reviewing the initial claim, our team may require you to send the product to our office for technical inspection or testing.

Return / Inspection Address

Techbot Innovations Pvt. Ltd.
Electro Store
1st Floor, Rewa Road, Side of Over Bridge
Maihar, Madhya Pradesh
PIN – 485771

For products requested for technical inspection, the customer will be required to courier the product to our office at their own cost.

Once the product is received, our team will inspect and/or test it to determine the cause of the reported issue.

After inspection, we will communicate the outcome and confirm whether the product qualifies for replacement or refund under this policy.

5. Replacement Policy

Our primary resolution for an approved damaged or defective product is replacement. In most eligible cases, replacement will be provided instead of a refund.

• A new replacement product will be arranged and shipped to the customer.
• Replacement is subject to product availability.
• The replacement product may be the same model/specification or, where necessary, an equivalent alternative as mutually agreed.
• The original product may be required to be returned to us for inspection or replacement processing.

6. Refund Policy

A refund may be provided only when the customer is determined to be eligible for a refund after our review/inspection, or where replacement is not reasonably possible.

Once a refund is approved:

• The refund will be processed within 72 hours of approval.
• The refund will be initiated to the original payment method used for the order.
• The actual time taken for the amount to reflect may depend on the payment gateway, bank, card issuer, or other financial institution.

7. Important Conditions for Return / Replacement Claims

For a claim to be considered:

• The issue must be reported within 3 days of delivery.
• A proper original, continuous, uncut, and unedited unboxing video must be available.
• The video should clearly show the outer package, shipping label, and product while opening the package.
• The product should be returned with its original packaging, accessories, components, manuals, and other items supplied with the product, wherever applicable.
• The product must not have been intentionally damaged, modified, dismantled, burnt, physically abused, or improperly handled.

Damage caused after delivery due to the following may not qualify for replacement or refund:

• Improper installation
• Incorrect wiring
• Incorrect voltage or power supply
• Physical damage
• Liquid exposure
• Burning
• Modification
• Misuse
• Improper handling

For electronic components and modules, additional information, photographs, videos, or testing details may be requested.

Products sent for inspection should be properly packed to prevent damage during return shipping.

Our team reserves the right to inspect and verify the reported issue before approving a replacement or refund.

8. Claims Without an Unboxing Video

Since the unboxing video is an important part of our verification process, damage claims without a proper unboxing video may not be accepted.

Customers may still contact our support team regarding any genuine issue.

Our team will review the available information and determine the appropriate resolution on a case-by-case basis.

9. How to Raise a Return / Replacement Request

To raise a return, replacement, or refund request, email us at:

support@electrostoreshop.com

Please include the following information:

• Order ID
• Customer Name
• Invoice
• Product Name
• Clear description of the issue
• Original unboxing video
• Relevant photographs/videos, if requested by our team

Providing complete information will help us review your request more efficiently.

10. Inspection & Final Resolution

All damage, defect, non-working, and incorrect product claims are subject to verification by our team.

Depending on the nature of the issue, we may request:

• Additional videos
• Photographs
• Testing information
• Technical details
• Physical inspection of the product

The final resolution—replacement or refund—will be determined after reviewing the available evidence and, where required, inspecting the product.

11. Contact Us

For any return, replacement, or refund-related query, please contact:

Email: support@electrostoreshop.com

Return / Inspection Address

Techbot Innovations Pvt. Ltd.
Electro Store
1st Floor, Rewa Road, Side of Over Bridge
Maihar, Madhya Pradesh
PIN – 485771

Important

Please raise your request within 3 days from the date of delivery and keep your original product, packaging, accessories, and unboxing video safely until the issue has been completely resolved.

Electro Store (Techbot Innovations Pvt. Ltd.) reserves the right to review and verify every return, replacement, and refund request before approving the applicable resolution.