Refund Policy

Electro Store
Techbot Innovations Pvt. Ltd.

At Electro Store (Techbot Innovations Pvt. Ltd.), refunds are processed only after the applicable order, product, and shipment conditions have been reviewed and the customer is determined to be eligible for a refund.

Please read this Refund Policy carefully before submitting a refund request.

1. Refund for Damaged / Defective / Non-Working Products

If a product is reported as damaged, defective, or non-working, the product may be required to be returned to us for inspection and verification.

Once the product is received, our technical/support team will inspect the product and verify the reported issue.

Based on the inspection, the product will be determined as eligible for refund or replacement, as applicable.

If the customer is determined to be eligible for a refund:

• A refund confirmation will be communicated to the customer.
• The refund will be initiated within 72 hours of approval.
• The refund will be initiated to the original payment method used for the order.

Important

In most eligible cases, replacement may be provided instead of a refund.

If the claim is approved for replacement, a new replacement product will be arranged and shipped, subject to product availability.

2. Refund for Prepaid Orders Returned / RTO Twice

If a prepaid order is returned due to RTO, re-dispatched, and then returned/RTO for the second time, the order will not be re-dispatched again.

After the returned order is received and reviewed, the eligible refund will be calculated after deducting applicable charges, including:

• First delivery/shipping charges
• Second delivery/re-dispatch charges
• RTO/return shipping charges
• Other applicable shipping-related charges, where applicable

The remaining eligible amount will be initiated to the customer’s original payment method after the returned shipment and applicable charges have been verified.

3. COD Confirmation Amount – Non-Refundable in Case of RTO

For certain COD orders, we may collect a confirmation/advance amount before dispatch to confirm and secure the order.

If the customer does not accept or receive the COD shipment and it becomes RTO, the confirmation/advance amount will be treated as non-refundable.

Customers are requested to place COD orders only when they are certain that they will receive and accept the shipment.

4. Refund Processing Timeline

Once a refund has been approved and the confirmation has been communicated to the customer:

Refund Initiation: Within 72 hours
Refund Method: Original payment method used for the order

Please note that refund initiation and actual crediting are different processes.

The time required for the refunded amount to reflect in the customer’s account may vary depending on:

• Payment gateway
• Bank
• Card issuer
• Payment provider
• UPI/payment network
• Other financial processing procedures

Electro Store is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated from our end.

5. Refund Eligibility & Verification

All refund requests are subject to verification.

Depending on the nature of the request, we may require:

• Order ID
• Invoice
• Unboxing video
• Product photographs/videos
• Product return
• Technical inspection
• Shipping/RTO information
• Other relevant information required to verify the claim

A refund will only be processed after the applicable verification has been completed and the customer has been determined to be eligible.

6. Important Refund Conditions

Refunds are not automatic for every return, RTO, damaged, defective, or non-working product.

The applicable resolution may be:

Replacement OR Refund

The applicable resolution will depend on factors including:

• Product condition
• Inspection result
• Order circumstances
• Product availability
• Applicable Return & Replacement Policy
• Applicable Shipping & Delivery Policy
• RTO circumstances

For damaged or defective products, customers should also refer to our Return & Replacement Policy, including the mandatory unboxing-video requirements.

7. Contact Us

For refund-related queries, please contact our support team:

Email: support@electrostoreshop.com

Electro Store
Techbot Innovations Pvt. Ltd.

When contacting our support team, please include:

• Order ID
• Customer Name
• Invoice/order details
• Product information
• Relevant supporting information

Providing complete information will help us review your request efficiently.

Important

By placing an order with Electro Store, the customer acknowledges and agrees to the applicable Refund, Return, Replacement, Shipping, Delivery, COD Verification, and RTO terms mentioned in our respective policies.