Privacy Policy

Electro Store
Techbot Innovations Pvt. Ltd.

Last Updated: September 2026

At Electro Store (Techbot Innovations Pvt. Ltd.), we respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be shared with service providers or third parties.

By accessing or using our website and placing an order with Electro Store, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect information necessary to provide our services.

This may include:

Personal Information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• City, state, PIN code
• Order and invoice details
• Other information voluntarily provided by you

Order & Transaction Information

When you place an order, we may collect information relating to:

• Products ordered
• Order value
• Payment method
• Transaction/order reference details
• Shipping and delivery information
• COD verification information
• Return, replacement, refund, or RTO-related information

We do not intend to collect unnecessary personal information.

2. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, payment information may be collected and processed directly by the applicable payment provider.

Electro Store generally does not store complete card details, UPI PINs, banking passwords, or other sensitive payment credentials on its own servers.

Payment-related information is handled according to the applicable policies and security practices of the respective payment service provider.

3. How We Use Your Information

We may use the information collected from you for purposes including:

• Processing and fulfilling orders
• Confirming and verifying orders
• Processing COD orders
• Arranging shipping and delivery
• Communicating order status and updates
• Providing customer support
• Processing returns, replacements, and refunds
• Managing RTO-related matters
• Sending important service-related communications
• Responding to enquiries and complaints
• Preventing fraud, misuse, and unauthorized transactions
• Improving our website, products, and services
• Maintaining business and transaction records
• Complying with applicable legal and regulatory requirements

We may also use information for internal analysis and service improvement.

4. COD Verification

For COD orders, we may contact the customer using the mobile number provided during the ordering process to verify and confirm the order.

This may include:

• Order confirmation calls
• Verification messages
• Confirmation of delivery details
• Confirmation of customer intent to receive the shipment

If a COD order cannot be successfully verified, we may cancel or not dispatch the order in accordance with our applicable Shipping & Delivery Policy.

5. Sharing Information with Service Providers

We may share relevant customer information with trusted third-party service providers when necessary to provide our services.

These may include:

• Courier and logistics partners
• India Post or other postal services
• Payment gateways and payment service providers
• Website hosting and technology service providers
• Customer support or communication service providers
• Fraud prevention and security service providers
• Other vendors or service providers required to fulfil an order

Only information reasonably necessary for the relevant service or purpose may be shared.

For example, shipping partners may receive your name, address, mobile number, and shipment information required to deliver your order.

6. Legal & Regulatory Disclosure

We may disclose personal information when we reasonably believe that disclosure is necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our legal rights or property
• Investigate fraud or suspected illegal activity
• Prevent security threats or misuse
• Protect the safety of customers, employees, or others

We may also disclose information where required or permitted by applicable law.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies may help us:

• Remember certain preferences
• Maintain website functionality
• Understand website usage
• Improve website performance
• Analyze traffic and user interactions
• Support security and fraud prevention

You may be able to control or disable cookies through your browser settings.

However, disabling certain cookies may affect some website functionality.

8. Website Analytics & Third-Party Services

We may use third-party tools or services for website analytics, performance monitoring, advertising, security, communication, or other business purposes.

These services may collect certain technical or usage information according to their own privacy policies.

Where applicable, third-party providers may use technologies such as cookies, pixels, tags, or similar tools.

We recommend reviewing the privacy policies of relevant third-party service providers for more information about their data practices.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through or stored on electronic systems.

10. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Order and transaction records
• Accounting and financial records
• Customer support
• Returns, replacements, refunds, and RTO management
• Legal and regulatory compliance
• Fraud prevention
• Dispute resolution
• Business recordkeeping

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and business requirements.

11. Customer Communications

By placing an order or contacting Electro Store, you may receive communications relating to your order or enquiry.

These may include:

• Order confirmation
• Payment confirmation
• COD verification
• Shipping updates
• Delivery updates
• Return/replacement updates
• Refund notifications
• Customer support communications

These service-related communications may be necessary for processing and fulfilling your order.

Where applicable, promotional communications will be handled in accordance with applicable requirements and available preferences.

12. Children’s Privacy

Our website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate authorization or legal basis.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Links to Third-Party Websites

Our website may contain links to third-party websites, services, marketplaces, or platforms.

For example, links may direct you to external payment, delivery, technology, or other service providers.

Electro Store is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Your Responsibility

You are responsible for ensuring that the personal information provided to us is accurate, complete, and up to date.

In particular, customers should provide a correct:

• Name
• Mobile number
• Email address
• Delivery address
• PIN code
• Other information required to process the order

Incorrect or incomplete information may result in communication issues, delivery delays, failed delivery, or RTO.

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or other operational requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Electro Store
Techbot Innovations Pvt. Ltd.

Email: support@electrostoreshop.com

Return / Inspection Address:
Techbot Innovations Pvt. Ltd.
Electro Store
1st Floor, Rewa Road, Side of Over Bridge
Maihar, Madhya Pradesh
PIN – 485771

17. Acceptance of This Privacy Policy

By accessing or using the Electro Store website, submitting your information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.

Electro Store
Techbot Innovations Pvt. Ltd.