Shipping & Delivery Policy
Electro Store (Techbot Innovations Pvt. Ltd.)
At Electro Store, we aim to process and dispatch orders as quickly and securely as possible. Please read this Shipping & Delivery Policy carefully before placing an order.
1. Order Processing & Dispatch
Most orders are processed and shipped within 12 hours of receiving the order.
Dispatch time may vary depending on:
- Order type
- Payment method
- Product availability
- Verification requirements
- Other operational factors
Prepaid orders are generally dispatched faster as they do not require additional payment verification.
COD orders may take comparatively longer because they are subject to mandatory order verification.
2. Courier Partner Selection
The courier partner is selected based on:
- Delivery address and serviceability
- Courier availability
- Order type and payment method
- Shipment size and weight
- Delivery network and operational availability
We may use different courier partners depending on the destination and shipment requirements.
A significant portion of our COD orders may be shipped through Department of Posts (India Post), depending on serviceability and operational requirements.
3. Standard Shipping & Delivery Time
Our standard shipping service generally has an estimated delivery timeline of 5–7 working days after dispatch.
This is an estimated delivery timeframe and not a guaranteed delivery commitment.
Delivery may take longer due to:
- Weather conditions
- Natural events
- Remote locations
- Courier operational or transportation delays
- Government or postal network delays
- Festivals and holidays
- Incorrect or incomplete address or phone details
- Other circumstances beyond our reasonable control
4. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery location
- Shipment weight and dimensions
- Payment method
- Courier/service selected
- Applicable shipping rates
COD orders generally have slightly higher delivery/shipping charges compared to prepaid orders due to additional handling and collection requirements.
The applicable shipping charges, if any, will be displayed or communicated during the ordering process.
5. COD Order Verification
COD orders require mandatory verification for security and order confirmation.
Our team may contact you on the phone number provided with the order before dispatch.
Please provide a correct and active mobile number and remain available for verification.
COD orders that cannot be successfully verified may not be dispatched.
Providing an incorrect, unreachable, or inactive number may result in cancellation or non-dispatch.
6. COD Advance Payment / Order Security Amount
In certain COD orders, we may request an advance payment towards shipping/delivery charges or a specified order-security amount before dispatch.
This amount is collected to confirm and secure the order and, where applicable, will be adjusted against the final payable amount at delivery.
The applicable advance amount may vary depending on:
- The order
- Delivery location
- Shipping cost
- Other order-specific factors
The advance amount collected towards shipping/order security for a COD order is non-refundable in case the shipment is refused, not accepted, or returned/RTO due to the customer’s actions or non-acceptance.
7. Return to Origin (RTO)
RTO occurs when a shipment is returned to us by the courier or postal service after being sent to the customer’s address.
RTO may occur due to:
- Customer refusal
- Customer unavailability
- Incorrect or incomplete address
- Incorrect or inactive phone number
- Failure to complete COD verification
- Repeated unsuccessful delivery attempts
- Customer non-response
- Cancellation after dispatch
- Other delivery-related reasons attributable to the customer
Please ensure that your name, complete address, PIN code, and active mobile number are correct before placing an order.
8. RTO Policy for Prepaid Orders
If a prepaid order is returned to us due to RTO, we will contact/verify the customer and, wherever feasible, arrange to re-dispatch the order to the verified address without an additional shipping fee for the first re-dispatch.
If the same order is returned/RTO again after being re-dispatched, the order will not be re-shipped again.
Once the shipment is received back by us, the applicable refund will be processed after deducting:
- Applicable original shipping charges
- RTO/return shipping charges
- Subsequent re-dispatch shipping charges, where applicable
The remaining eligible amount will be refunded t
